At LunaCall, we are dedicated to delivering your thoughtfully crafted pieces to you with care and efficiency. Please review the following information regarding our shipping and handling processes.

Shipping Destinations
We currently ship to a wide range of international destinations. Shipping options, costs, and estimated delivery times will be calculated and displayed for your location during the checkout process.

Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped on weekends or public holidays. Please note that processing times may be slightly extended during promotional periods or new collection launches.

Shipping Methods & Delivery Times
We partner with reliable international carriers to ensure your order arrives safely. Delivery times vary depending on your location and the selected shipping method.

• Standard Shipping: Estimated delivery within 7–14 business days.

You will receive a shipping confirmation email with a tracking number as soon as your order leaves our warehouse, allowing you to follow its journey.

Shipping Costs
Shipping costs are calculated based on your delivery address, order weight, and the selected shipping method. The exact cost will be displayed clearly before you complete your purchase. Free shipping may be offered on orders over a certain value during specific promotions.

Customs, Duties & Taxes
For international shipments, please be aware that your order may be subject to import duties, taxes, and customs clearance fees levied by the destination country. These charges are the responsibility of the recipient and are not included in the item price or shipping cost. We recommend contacting your local customs office for more information prior to ordering.

Order Tracking & Support
Once shipped, you can track your order using the link provided in your shipping confirmation email. If you encounter any issues or have questions about your shipment, our customer care team is ready to assist you. Please have your order number ready when you contact us.

Address Accuracy
Please ensure your shipping address is entered completely and accurately. LunaCall is not responsible for orders delayed or lost due to incorrect addresses provided by the customer. If a package is returned to us due to an incorrect address, reshipping fees will apply.

Damaged or Lost Packages
While we take every precaution to package your items securely, we understand that issues can occur during transit. If your order arrives damaged or is lost, please contact us within 48 hours of delivery confirmation so we can promptly resolve the situation.

We appreciate your trust in LunaCall and look forward to ensuring your purchase arrives beautifully and on time.